Please read our FAQ before sending us a message

 

How do I store my cake?

Our cakes comes frozen. Keep your cake refrigerated in the fridge, or in the freezer.

How long can I keep my cake?

Our snickers cake can last for 2 weeks in the fridge, if kept in an airtight container. Our carrot cake can last for up to 1 week. All other cakes can be kept in the fridge for about 3-5 days when kept in an airtight container. However it is preferred to keep the cake in the freezer as colour may slightly change when kept in the fridge. You can store your cake in an airtight container in the freezer for up to 3 months.

How do I cut my cake?

Use a large, heated, sharp knife. For best result, dip the knife in hot water and wipe it dry for each slice. Cut the cake while it’s still frozen for a nice cut.

How long will it take to defrost my cake?

Defrost 2-3 hours in the fridge before serving. Some of our cakes can be eaten straight out from the freezer. Like our chocolate and pistachio cake. Some people prefer to eat it frozen, some prefer to eat it completely thawed. Experiment to find your own preference.

What are the delivery charges for orders?

We have a flat-rate shipping for $15, for delivering cakes to your door. We deliver in between these postcodes: 5000 – 5109. Please contact us if you live outside of our delivery zone, and want your cake delivered. We may arrange delivery for an additional charge.

What if I'm not home upon delivery?

If you are not home, please let us know. Place a cool bag with an ice-pack near the front door, and we will leave the cake there. We are not responsible for any loss or damage once delivered.

What if I want to pick up my order?

You are welcome to come and pick up your order. Please call or message us to arrange a pickup time.

How secure is shopping in the Online Shop? Is my data protected?

Our website is protected with SSL Certificate. Any personal information that you provide to us including your name, address, telephone number, and email address will be treated confidentially and will not be released, sold or rented to any entitles or individuals outside of Rawtiful. We do not collect or record any credit card details you may provide when purchasing products from our website.

Do I receive an invoice for my order?

Yes, once your order is through, you will receive an confirmation email about your order.

Send us an email